Reviews

I'm editing my review after receiving a sincere apology from Dr. Keough this morning. I truly appreciate his quick resolution to my experience. My faith has been restored and I look forward to continuing my care with Dr. Keough and his team. Thanks, Dr. Keough! ----------------------------------------- I left Dr. Keough's office livid and extremely dissatisfied today. I have been seen here multiple times over the past few months for a plethora of disc issues and have always been early. Today's appointment was to discuss a recent CT scan, so I have been eagerly awaiting my results. On my way to the office for a 3pm appointment, I found myself behind a number of school busses and realized I was going to be late. I called the office number and left a voice mail saying I thought I'd be 5-10 minutes late (there was no option to speak with anyone directly). I walked in to the empty waiting room at 3:13 and was told I'd have to reschedule for being late. I mentioned I had left a message and the young woman said, "It said you'd only be 5-10 minutes late." Incredulously, I questioned how 3 minutes made a difference. That young lady left and the newly hired receptionist was left to deal with one distraught lady.q I understand totally about being early or on time which is why I have been early to EACH previous appointment. Why is my time so less valuable than anyone at this clinic? As an employed adult, I had to take time from my hectic work schedule for this. As an in-pain patient, anxious about my scan results, I now have to wait more than another week to see what is going on. If I had been 30 minutes late, if I hadn't called to do my best to communicate, if I was someone who was habitually late, or even if the waiting room had been backed up, I would have a better understanding of this gross disregard for customer service. As it stands now, I am so upset I'm in tears because I'm in pain and there was absolutely no grace or customer service shown to me by ECPC today. Because of the complete disregard for my time, I'm rethinking if I want to continue giving my hard-earned money to a group like this.

Dr Keith was very knowledgeable, thorough, personable and easy to talk to. Would highly recommend him to anyone.

I was very impressed with everyone at ECPC. The doctor was so very personable and listened to me and answered my questions. He explained the procedure. The person who checked me in and the one who helped me get settled in the procedure room were so kind and thoughtful. I am grateful to have met these fine people and they quickly gained my respect and appreciation.

I can’t say a lot more than these other reviews have said. Dr Keough and his whole staff are over the top wonderful. Very caring, very patient with you. The procedures are near pain free and his expertise is unmatched. Thank you to the whole staff at ECPC.

Great experience.

The Doctor and staff were so nice and very kind. They explained the procedure and even showed me how they did it on the X-ray. It was a total painless experience. I look forward to returning if I need to. Great experience!!

Everyone there was so polite and knowledgeable and helpful

Dr. Keough is THE best doctor I have ever met. My first appointment he spent almost an hour talking and listening to me about my pain experience. As a female through the years the pain I've lived with has been discounted and mostly ignored. Dr. Keough asked questions about the pain and how it affects my life before I ever hit the office. That's never happened before and it makes a difference. He has the best bedside manner because it's genuine he has a curiosity about what is happening and how he can apply his knowledge and skills to come up with a treatment plan to help you manage your pain in that first appointment. It's been so refreshing to be taken seriously. ECPC and Dr. Keough's entire team have compassion and respect for what you're going through. My first appointment was the end of July and the only negative thing about the session was the very low chairs in the waiting area that were difficult to get out of and I had a follow-up appointment the first of October and the chairs had been replaced. When has there been a quicker response to address something? I come from Fayetteville to get timely care from ECPC I continue to come back because there is no better care anywhere. I highly recommend Dr Keough and his team at ECPC Interventional Pain clinic.